Shipping and Delivery

Welcome to PrismGrip.com! We are committed to ensuring a smooth shopping experience, from the moment you place an order to the time you receive your items. Please review our Delivery and Return Policy below for details on shipping times, costs, and our return process. If you have any questions or require further assistance, feel free to reach out to us at sayhello@prismgrip.com.

Delivery Policy

1. Shipping Locations
We deliver across Jharkhand, offering reliable shipping for all our phone cases and accessories. Currently, we do not offer all India shipping, but stay tuned as we may expand our service locations in the future.

2. Shipping Times
Once your order is placed and confirmed, we begin processing it immediately. Here is what you can expect:

• Processing Time: Orders are processed within 1-2 business days.
• Delivery Time: Delivery typically takes 3-7 business days after processing, depending on your location.

For customers in Ranchi, Jamshedpur, Bokaro delivery is often faster, while other areas may experience slightly longer transit times.

3. Shipping Charges
Shipping charges are calculated based on the weight of the items and the delivery location. Shipping costs will be displayed at checkout before you confirm your order. Occasionally, we may offer free shipping on promotional events or minimum order values. For more details, check our website or contact our support team.

4. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with tracking details. You can use the tracking link provided to monitor the status of your delivery or you can go to Track order page on our website.

5. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to an incorrect address, or if no one is available to receive the package, our delivery partner may attempt re-delivery or contact you to arrange an alternative. Please ensure your contact details are accurate at the time of purchase.

Return Policy

1. Return Eligibility
We want you to be fully satisfied with your purchase from PrismGrip.com. If you’re not happy with a product, you may return it within 7 days from the date of delivery, provided the following conditions are met:

• The item is unused and in its original packaging.
• All original tags, accessories, and documentation are intact.
• Items on sale or part of a promotional offer are not eligible for return unless they arrive damaged or defective.

2. Non-Returnable Items
Certain items are not eligible for return, including:

• Custom or personalized items
• Products that have been used or show signs of wear
• Items purchased on sale, clearance, or during special promotions (unless damaged upon receipt)

3. Return Process
If you wish to return an item, please follow these steps:

1. Initiate a Return: Contact us at support@prismgrip.com within 7 days of receiving your order. Include your order number, product details, and reason for the return.
2. Return Approval: Our customer service team will review your request and respond with instructions, including the return address and any required documentation.
3. Return Shipping: Pack the item securely to prevent damage in transit. You will be responsible for return shipping costs unless the product arrived damaged or defective.
4. Inspection and Refund: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.

4. Refund Policy

• Approved Refunds: If your return is approved, the refund will be processed within 7-10 business days. The refund will be credited to your original payment method.
• Shipping Fees: Please note that original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).
• Partial Refunds: In cases where the item shows signs of use, a partial refund may be issued at our discretion.

5. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at support@prismgrip.com with photos and a description of the issue. We will arrange for a replacement or refund, including any return shipping fees, if applicable.

Important Notes

• Please ensure that you securely package any items you return. PrismGrip.com cannot be held responsible for any damage that occurs during return transit due to improper packaging.
• PrismGrip.com reserves the right to refuse returns or refunds for items that do not meet the above criteria.

Thank you for shopping with PrismGrip.com! We value your satisfaction and are here to help with any questions or concerns. For further assistance, please reach out to us at sayhello@prismgrip.com