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Return to shopFAQ v1
Shopping Information
How do I find a product?
To find a product, simply use the search bar at the top of the page and enter keywords related to the item you’re looking for. You can also browse by category from the main menu, where products are organized by type, style, or other criteria.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 07 day return policy. You can return eligible items within 07 days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. In cases where we are at fault, we will cover the return shipping fees.
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.